Opened music, movies, software, video games, and collectibles cannot be refunded, but if defective, they can be exchanged for an identical item. Special orders and gift cards cannot be returned. Christmas items purchased after December 25 are final sales and cannot be returned.Ĭustom and personalized items, including custom jewelry, cannot be returned. Christmas season items cannot be returned after December 25. Bed frames and head and footboards must be returned within 60 days of the delivery date. Adjustable base beds/foundations cannot be returned. Mattresses or foundations that are damaged, soiled, infested, stained, or missing law tags cannot be returned. Mattresses and foundations are eligible for a one-time return or exchange. Mattresses and foundations have a 60 or 120 day trial period with different terms and conditions. After 14 days, issues should be addressed with the carrier directly.
Postpaid cell phones must be returned within 14 days of purchase and may be subject to early termination fees depending on the carrier contract. Ready to Assemble furniture and baby furniture must be returned within 30 days of purchase. RETURN POLICY EXCEPTIONS Indoor upholstered furniture, including recliners and sofas, delivered wood furniture, garments, and clothing items must be returned within 7 days of the delivery date. For most items, you have 30 days from the date of delivery to make a return with the following exceptions. If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below).
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